Our Warranty Policy and Satisfaction Guarantee

We want you to be completely satisfied with your purchase and will gladly issue a refund for any reason within 30 days of the purchase date for the item price on most items. Contact us for a RMA, ship product back to us in its original condition and upon receipt and inspection we will repair, replace or issue a refund. Any product returned during the 30 days without a RMA will incur a 25% restocking fee. Custom or special order items are non-returnable unless it involves an error on our part. We will not refund shipping charges or pay for return shipping.

Warranty Details:

We thoroughly inspect, service and test all equipment before shipping but on rare occasions there may be an issue. Product warranty statements are normally included in the item description.

New Products Warranty: OEM manufacturer warranty only. Not warranted by Laser Support Services, inc. (LSS).

OEM Factory Refurbished Product: OEM manufacturer warranty only. Not warranted by LSS.

Laser Support Services products and service: 

Refurbished Retail Printers and Parts: 90 days
Refurbished Printers and Parts at wholesale prices: 30 days
Service Repairs and Parts: 90 days 

Used Printers and Parts: 30 days
As Is Printers and Parts: DOA/Guaranteed to work upon arrival to the customer
Starter/Used Toner Cartridges: DOA


Laser Support Services, Inc. will replace or repair, at our discretion, the items that fail during the warranty period. Refurbished/used warranty work is provided by LSS only. This is a limited warranty and does not cover cosmetic issues such as blemishes, scratches, and color defects or defects resulting from: 1) inadequate or improper maintenance; 2) unauthorized modification or misuse; 3) usage outside of the environmental specifications of the part or product; 4) improper site preparation and maintenance 5) shipping damage.

You acknowledge that no employee of LSS or any other party is authorized to make any representations or warranty not in this agreement.

DISCLAIMER OF WARRANTIES

THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, ARE HEREBY DISCLAIMED, INCLUDING WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE AND TITLE, AND ANY IMPLIED WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE PROGRAM PROPERTY OR AGAINST INFRINGEMENT.

IN NO EVENT WILL LSS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE ANY LSS PRODUCT, EVEN IF LSS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.