Our Return and Shipping Policy

We want you to be completely satisfied with your purchase and will gladly issue a refund of the purchase price for any reason within 30 days of the purchase date on most refurbished items. After the first 30 days most items come with a product warranty. Contact us for a Return Merchandise Authorization (RMA), ship product back to us in its original condition. Upon receipt and inspection you have the choice to have the product repaired, replaced or simply refunded. Any item returned within the first 30 days without an RMA will be charged a 25% restocking fee. Custom or special order items are non-returnable, unless it involves an error on our part. We do not cover any shipping expenses on returned items.

Warranty Return Requirements

Product being returned to us due to defect or our error must be returned in original condition including:

a) A valid RMA number
b) A copy of the original invoice
c) ALL original packaging
d) The reason for return

Warranty Return Process

When we receive the product for a warranty return, we will inspect it to verify that the product is eligible for a warranty claim, check serial numbers and page counts. If the product does not qualify under our warranty policy, you will be notified with an explanation of why it doesn’t qualify and you will then have the choice to either have the product returned at your expense or disposed of. As stated above, due to customers not returning items in the past, we cannot cross ship products or pay for return shipping.

Warranty Return Reimbursement

We will, at our discretion, select one of the following options:

a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory)
d) Return shipping is the responsibility of the customer

Other Non-Warranty Return Requirements

Manuals, printheads, consumables, supplies, used parts and special order items are not returnable. We will only accept these items for return if it involves our error. If items included supplies, we reserve the right to deduct for copies or prints make by the customer to cover cost of the supplies.

Product returns must:

1) Be returned unused within 30 days of purchase date
b) Have a valid RMA number
c) Be received by us prior to the RMA expiration date
d) Have ALL original packaging (if new)
e) Return shipping is the responsibility of the customer.

Other Non-Warranty Return Process

When we receive the return product, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for return, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

Non-Warranty Reimbursement

All product returns by customers, except for those resulting from our error, may be subject to a restocking fee of 25%.

Upon inspection and acceptance of the returned product, we will, in our discretion, credit the account of the open account customer, send a refund check or issue a credit to a credit card account of a non-open account customer.

RMA Procedure:

Contact use and we will assign a RMA number to you. It is your responsibility to put this number on the outside and inside of your returned product package to insure adequate customer/product identification. Product returned to us without valid RMA number identification will be refused by us. RMA numbers are valid for 30 calendar days from the date issued.

You acknowledge that no employee of LSS or any other party is authorized to make any representations or warranty not in this agreement.

Shipping damage

1) We are not responsible for damages incurred in transit, as our shipping terms are FOB from our dock. The shipping carrier is responsible for such damage.

NOTE: CUSTOMER IS RESPONSIBLE FOR INSPECTION OF SHIPMENT AND NOTING DAMAGE BEFORE SIGNING FOR THE SHIPPMENT. BY NOTING DAMAGE AT THE TIME OF DELIVERY MAKES FILING A SUCCESSFUL CLAIM MUCH EASIER. MOST CLAIMS WILL BE DENIED UNLESS DAMAGE IS NOTED AT THE TIME OF DELIVERY.

2) We do not issue Return Merchandise Authorization (RMA) numbers for products damaged due to shipping. We will place a new order for the customer while the carrier is processing the customer's claim. At such time as the claim is resolved and payment is made, the customer will be credited.